To our valued travellers and travel agents,
The spread of COVID-19, is now a major world crisis and understandably has become a real cause for concern for many of our travellers and travel partners.
We are continuing to review our 2020 Summer tour programme on a daily basis and will be suspending the operation of tours in an orderly fashion and will contact all affected travellers and agents based on departure date.
We are currently contacting travellers booked on tours scheduled to depart in May 2020. If you are due to travel on a tour scheduled to depart before 1st June 2020, full credit of all funds paid will be redeemable against any revised booking for travel in any season in 2020, 2021 or 2022.
Your Questions Answered
Our number one priority is your safety and to ensure that you can travel with confidence on an Albatross tour. Our staff are on hand to answer your questions and concerns, but due to the high volume of calls we are fielding, we would kindly request that you email rather than calling the office. The following frequently asked questions may also be of assistance.
Is my Albatross tour still going ahead?
With the exception of all tour departures to Europe until 31 May 2020, unless you have been contacted otherwise, your tour is still scheduled to go ahead as planned. We will continue to monitor the situation and if the situation persists, we will update you.
How will I know whether the spread of coronavirus is affecting a destination that I am due to travel to?
We are monitoring the situation closely and are in daily contact with our offices in the UK and our contacts across Europe. Albatross Tours takes its travel advice directly from DFAT (Department of Foreign Affairs and Trade) and CATO (Council of Australian Tour Operators). If there is a change in the travel advice that directly affects a tour you are due to travel on, we will contact you and update our website. For the latest information, the single best source of trusted and accurate information is the Australian Government Smart Traveller website: https://www.smartraveller.gov.au
What happens if Albatross is unable to operate my tour due to DFAT travel advice or overseas travel restrictions?
If Albatross is unable to operate your tour due to DFAT travel advice and/or overseas travel restrictions, we will work with you to change your booking to any future Albatross tour departure. A full credit of all funds paid will be redeemable against your revised booking for travel in any season in 2020, 2021 or 2022.
What will happen if I have booked more than one Albatross tour, and Albatross is unable to operate one of my tours due to DFAT travel advice or overseas travel restrictions?
We will work with you to try and amend your travel arrangements to enable you to still travel on your other Albatross tour or tours. If that is not possible, we will work with you to change your booking to another Albatross tour or tours. A full credit of all funds paid will be redeemable against your revised booking for travel in any season in 2020, 2021 or 2022.
Can I change my booking to depart on a later departure?
If you wish to consider postponing to a later departure for travel in 2020, please contact us to discuss your options and we will do everything we can to assist you.
If I have paid my deposit and I choose to cancel my booking, am I entitled to a refund?
Unfortunately not. If your tour is still due to travel, and you choose to cancel your booking, your deposit is non-refundable. We would though encourage you to transfer your booking and your deposit to a later departure date.
If I have paid for my booking in full, and I choose to cancel my booking, will I get a refund?
In the first instance we would encourage you to postpone your tour in order to receive a 100% credit note redeemable against any future Albatross tour in 2020, 2021 or 2022. If you choose to cancel your booking, you may be entitled to a refund depending on how far in advance you cancel your booking. We will contact you about your options, however you will not be penalised for any delay.
I am concerned and have not yet paid the final balance due on my tour. Am I able to delay making payment?
Our normal terms and conditions are that the final balance is due for payment 90 days in advance of departure date. However, in light of the current uncertainty around COVID-19 and restricted travel, we have a made temporary change in our conditions that allows you to delay paying your final balance until just 45 days prior to departure on all tours for travel until the 31 July 2020. We will keep this under review and, again, keep you informed if there is any change.
If I choose to cancel my booking will I be covered by my travel insurance?
Insurance policies vary enormously, so we advise you to contact your insurance company who will consider your claim. It is possible that your insurance policy may cover you for cancellation due to DFAT travel advice. However, it is unlikely to cover for cancellation due to a disinclination to travel.
For further queries regarding the impact of the coronavirus on your Albatross booking please contact our European Tour Specialists.
Last updated 27 March 2020