Coronavirus (COVID-19) Update 


To our valued travellers and travel agents,

The spread of COVID-19, is now a major world crisis and understandably has become a significant cause for concern for many of our travellers and travel partners.
 
We continue to review the viability of our 2020 tour programme and will contact all affected travellers and agents based on departure date.
 

If you are booked to travel on:


Due to the high volume of calls and the need for staff to continue to work from home, we kindly request that you do not call the office but rather allow us to contact you personally to rebook or make alternative arrangements. 

Thank you all for your patience, and the kindness and understanding you have shown, at this time. 

Euan Landsborough, Managing Director
Albatross Tours

 

2020 UK/Europe Summer Tours 

We are currently contacting travellers, in departure date order, booked on tours up until 31 October 2020.

If you are due to travel on a tour scheduled to depart before 31 October 2020, a full travel credit of all funds paid to Albatross Tours will be redeemable against your revised booking for travel on any Albatross tour for travel in 2021 or 2022.


Your Questions Answered

Is my Albatross tour still going ahead?

Unfortunately, we remain unable to operate tours and therefore have been forced to suspend all remaining tours on the 2020 UK/Europe Summer tour programme until 31 October 2020.
 

What happens if Albatross is unable to operate my tour due to DFAT travel advice or overseas travel restrictions?

If Albatross is unable to operate your tour due to DFAT travel advice and/or overseas travel restrictions, we will work with you to change your booking to any future Albatross tour departure. A full travel credit of all funds paid to Albatross Tours will be redeemable against your revised booking valid for travel on any Albatross tour in 2021 or 2022. 
 

Will you be offering the same tours in 2021?

Albatross are pleased to announce our 2021 dates are available now. Due to the number of travellers rebooking for 2021, in addition to those who were already planning to travel in 2021, we would highly recommend you to pre-register your interest for your preferred tour and month of travel.
 

If I have paid my deposit and I choose to cancel my booking, am I entitled to a refund?

If your tour is still scheduled to operate, and you choose to cancel your booking, unfortunately your deposit is non-refundable as Albatross has already committed significant non-refundable and non-transferable deposits on your behalf. We would though encourage you to transfer your booking and your deposit to a later departure date without penalty.
 

If I have paid for my booking in full and Albatross is unable to operate my tour due to DFAT travel advice or overseas travel restrictions, am I entitled to a refund?

At this stage we have already committed significant funds to our local suppliers to cover tour costs and we have undertaken considerable work putting arrangements in place. Therefore, in the first instance we would encourage you to postpone your booking to a future departure. Alternatively, we are pleased to be in a position to offer you a credit note to the value of 100% of all funds we received. In addition, we are offering all clients, who have paid in full, who agree to postpone, an additional credit to the value of $200 per person. Your credit note will be held against your original booking and can be redeemed against booking for travel on any Albatross tour for travel in 2021 or 2022.
 

How can I be sure that my money, held in credit with Albatross Tours, is safe?

All funds paid in advance of travel or held in credit is set aside, in a dedicated Client Account, until after the completion of your tour. For a statement from the Albatross Group CEO and Albatross Tours Managing Director regarding Albatross Tours’ financial security and stability please click here.
 

How long is my travel credit valid for and what happens if my re-booked tour is suspended due to COVID-19 and associated travel restrictions?

Your travel credit is redeemable against any revised booking valid for travel on any Albatross tour in 2021 or 2022. We would encourage you to secure a place on your preferred tour as soon as dates become available to avoid disappointment.

In the event your rebooked tour is suspended due to COVID-19 and associated travel restrictions, your credit will be extended for a further 12 months to enable you to still travel on an Albatross tour in the future.
 

2020 Oberammergau Passion Play Tours FAQs

Following the postponement of the 42nd Passion Play until 2022, all Oberammergau tours scheduled for travel in 2020 have now been suspended. All affected travellers, scheduled to travel to Oberammergau in 2020, will be contacted to discuss alternative options.
 

Your Questions Answered

Will the same dates apply for the 2022 Oberammergau Passion Play tours?

We are waiting for confirmation of 2022 dates from the Passion Play Office. However, we expect the dates for 2022 to be similar to 2020, varying by a just a couple of days. We hope to be able to confirm final dates in August 2020 to enable travellers to confirm their place for 2022.
 

Will the same seating category apply for 2022?

Yes, we will maintain our ‘Best in house’ seating category.
 

Will the tour price for Oberammergau 2022 be the same as Oberammergau 2020?

Supplier prices vary marginally year on year and exchange rates fluctuate. However, we will work hard to ensure that any prices increase is kept to a minimum. 
 

If I am unable to travel in 2022, can I transfer my travel credit to another Albatross tour?

If you are unable or would prefer not to travel in 2022, you will receive a full travel credit of all funds paid to Albatross Tours. This travel credit is redeemable against travel on any Albatross tour in 2021 or 2022. 
 

Can I transfer my travel credit to another person?

Yes, if you are unable to travel, your travel credit is transferrable to a friend or family member.
 

How can I be sure that my money, held in credit with Albatross Tours, is safe?

All funds paid in advance of travel or held in credit is set aside, in a dedicated Client Account, until after the completion of your tour. For a statement from the Albatross Group CEO and Albatross Tours Managing Director regarding Albatross Tours’ financial security and stability please click here.
 

If I choose to cancel my booking will I be covered by my travel insurance?

Insurance policies vary enormously, so we advise you to contact your insurance company who will consider your claim. It is possible that your insurance policy may cover you for cancellation due to DFAT travel advice, but we are aware of many that do not.
 


2020 Festive Europe Small Group Tours

All Festive tours for travel in 2020 have now been suspended due to international border restrictions by the Australian Government. We will be contacting all travellers scheduled to travel offering alternative options.
 

Your Questions Answered

Is my Albatross tour still going ahead?

Due to a ban on overseas travel by the Australian Government we have suspended all 2020 Festive tour departures up until 31 December 2020. For all departures scheduled to depart from 1 January 2021 we will continue to monitor the situation and be guided by DFAT (Department of Foreign Affairs and Trade) travel advice.
 

Will the tour dates be the same in 2021?

The departures dates will be the same for our Christmas and New Year tours however the dates for our Christmas Markets tours may vary by a couple of days. Final dates will be confirmed byFebruary 2021.
 

Will the tour price in 2021 be the same as 2020?

Supplier prices vary marginally year on year and exchange rates fluctuate. However, we will work hard to ensure that any price increase is kept to a minimum. Final prices will be confirmed in February 2021.
 

I was booked to travel on a 2020 Festive tour, will you reserve my space on the same tour in 2021?

Yes, unless you let us know otherwise, your space will be reserved for the same tour in 2021. We will be in contact soon to confirm your space.
 

If I am unable to travel in 2021, can I transfer my travel credit to another Albatross tour or to another person?

If you are unable or would prefer not to travel in 2021, you will receive a full travel credit of all funds paid to Albatross Tours that will be redeemable against your revised booking for travel on any Albatross tour in 2021 or 2022. Your travel credit may also be transferred to a friend or family member if you are unable to make use of it personally.
 

If I choose to cancel my booking will I be covered by my travel insurance?

Insurance policies vary enormously, so we advise you to contact your insurance company who will consider your claim. It is possible that your insurance policy may cover you for cancellation due to DFAT travel advice, but we are aware of many that do not.

 

For further queries regarding the impact of the coronavirus on your Albatross booking please contact our European Tour Specialists.

Last updated 3 August 2020.