Coronavirus: Frequently Asked Questions
To our valued travellers and travel agents,
For departures scheduled to depart through 2021 we are monitoring the situation and we will be guided by DFAT (Department of Foreign Affairs and Trade) travel advice.
Thank you all for your patience, and the kindness and understanding in these very trying times.
Euan Landsborough, Managing Director
When will International Travel resume?
At this stage we do not have a definite answer on when our International Borders will open, however, we remain optimistic that International Travel will resume by late 2021/early 2022.
Will you be offering the same tours in 2021 and 2022?
In general, yes. Our tours and itineraries are tried and tested, and apart from a possible minor tweak, here or there, will remain exactly the same. Albatross Tours are pleased to announce our 2022 Summer, Oberammergau and Winter dates are available now.Since our group sizes are smaller and spaces are limited, we would highly recommend you to book your spaces for your preferred tour as soon as possible to avoid disappointment.
When is my travel credit valid to?
Albatross Tours travel credits can be applied to any Albatross tour departing prior to 31 March 2023.
Do I have to be vaccinated to travel?
This is entirely up to Governments of Australia, or NZ, and the European Countries we visit, and it is outside our control. Our assumption is that when the Australian and New Zealand Governments announce the opening of International Borders, they will also provide information regarding vaccines for International Travel. At this time Albatross Tours will assess our policy regarding this.
If it is mandatory to be vaccinated, and I will not be getting the vaccine, can I have a refund on my deposit/tour?
The rules on being vaccinated at this time are still very unclear. Until we have further information on this, we cannot assess what we can do to assist you.
If I book my tour and decide to cancel, will I be charged a penalty?
If you confirm your decision to travel and later decide that you do not want to travel, our standard terms and conditions will apply which means cancellation penalties will apply.
Will I have to do mandatory quarantine when I return home?
This is entirely up to the Australian and New Zealand Governments and is outside our control. Our assumption is that when the Australian and New Zealand Governments announce the opening of International Borders, they will also announce their policy on quarantine and rules around travelling.
Can I get a refund if mandatory quarantine is enforced by the Australian Government for all international travellers?
Albatross Tours appreciate that some of our clients may not be able to extend their leave to cover the potential, additional 2 weeks quarantine. In these instances, we will allow you to postpone your tour to a later date or revert your funds back to a credit. Please note if mandatory quarantine is introduced within 90 days of your tour departure, and you wish to defer your travel date, Albatross Tours will necessarily apply fees as per our standard terms and conditions.
What happens to my payment/credit if International Borders do not open?
If the International Borders do not open and Albatross Tours are prevented from operating your tour, your funds will be placed into a future tour credit. We will endeavour to provide 90-120 days’ notice prior to your tour departure if we need to withdraw your tour departure. There may be extenuating circumstances where this much notice cannot be provided, such as if the International Borders are closed at short notice.
What happens if I book a tour and there is additional credit left over?
All funds held are a future travel credit and cannot be redeemed for cash. After you have booked your tour, any residual funds can be used towards another tour or pre and post accommodation on your new reservation. Alternatively, you can retain these funds in credit for a future Albatross Tour to be used within a further 24 months, or, as a residual credit that can be redeemed by friends and family.
How can I be sure that my money, held in credit with Albatross Tours, is safe?
All funds paid in advance of travel or held in credit is set aside, in a dedicated Client Account, until after the completion of your tour. For a statement from the Albatross Group CEO and Albatross Tours Managing Director regarding Albatross Tours’ financial security and stability please click here.
Updated 31 March 2021.